"...Dr. Nash took all the time I needed at every visit to answer my questions, address my concerns, and even just let me tell her how scared I was. She was a person and she treated me like a person...The level of care I received was striking to me. Her nurse, Rachel, was always available for me by phone and made a point to return my calls immediately. In short, they recognized that this wasn't just another case for them but a defining life experience for me."

I was watching the Beverly Hills doctor one time and this reminded me of a quote I heard from somebody "What does a surgeon do to stop a patient from crying? Remove her tear glands." In reality, one has to be devoted to caring for people to become a truly successful doctor. Your patients are obviously people and not objects that you need to repair.

Some health care services particularly devote themselves to the care of women. It can be a stressful time to have an ongoing crisis while being pregnant. The true measure of good customer service is when you can put yourself in the shoes of your patient.